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VAT on Airline Service Fees
Altéa e-Ticket Synchronizer (FHE)

Amadeus Ticketless Access move towards a more seamless flow                    

LX carriers in Amadeus Ticket changer
Amadeus One Click
Amadeus Hotel Plus ( Multisource )
Electronic Miscellaneous Document
Amadeus mini rules














VAT on Airline Service Fees

Market deployment
All travel agencies issuing Finnish domestic tickets including OB fees.
Launch date

May 09, 2012

Key features

At time of issuance, Amadeus will compute the VAT amount on the OB fees amount.
The VAT amount will be extracted from the OB fees amount and displayed in

  • the passenger receipt (ITR)
  • the agent coupon
  • the sales reports (TJD-TJS-TJI)

The VAT amount will be reported in the Amadeus Interface Record (A.I.R.) through the ATF line and via the RET file record IT05 in the TMFT and TMFA fields.
The VAT rules will be filed in the VAT Box by the airline.
Main benefits

  • Travel agencies will be able to give full transparency to customers providing the breakdown of the VAT applied on OB fees.
Airlines will benefit from an automatic reporting of the VAT which will ease their taxes redistribution to governments.

Detailed description: Passenger receipt
Description: http://myclang.com/public/mailtomarket/faf66d0e3e4dd3861014ba1db4f28f21/Passenger%20Receipt_2.jpg
à Agent Coupon
Description: http://myclang.com/public/mailtomarket/faf66d0e3e4dd3861014ba1db4f28f21/Agent%20Coupon_6.jpg

Altéa e-Ticket Synchroniser

The processing change will be applied only on PNR in which, either the validating carrier or a participating carrier has subscribed to this new option. The carrier must be an Altéa e-Ticket Synchroniser user.

The FHE entry will not be modified. Only the display of the FHE will be enhanced, in some cases, adding coupon-segment associations. This new display will happen if the processing is able to deduce the coupon-segment matching in a best effort basis.

Launch Date

April 19th, 2012.
Main Benefits

Enhanced display for the FHE element
Provides a visual indication that a match has been found between the PNR segments and the e-ticket coupons while not affecting the FHE entry usage.
Implementation Guidelines
Airlines that have subscribed to the Altéa e-Tichet Synchroniser product can open a work order to have this
feature activated for their manual match process.

Scenario description

Cryptic display

Mr and Mrs Doe are traveling from Helsinki to London to Helsinki and then from Helsinki to Moscow to Helsinki. Mr and Mrs Doe had previously booked tickets from Helsinki to London on the 21st of May returning on the 23rd, but they decided to change the dates of his journey.

The travel agent proceeds with manual associations, and starts associating Mr Doe's initial ticket using the following FHE command for passenger 1:

> FHE PAX 971-2783662239/P1

> RT2YRQ5R

--- RLR ---
RP/KOKT32101/KOKT32101            AA/SU   7MAY11/1054Z   2YRQ5R
  1.DOE/JOHN MR   2.DOE/JANE MRS
  3  7X 833 Y 22MAY 7 HELLHR HK2  1520 2  1600 1710       E*
  4  7X 832 Y 24MAY 2 LHRHEL HK2  0935 3  1020 1515       E*
  5  7X 153 Y 26MAY 4 HELSVO HK2  0845 2  0925 1205       E*
  6  7X 154 Y 28MAY 6 SVOHEL HK2  1205 D  1250 1330       E*
  7 AP FGPM POWER 0147200001
  8 TK PAX OK07MAY/KOKT32101//ET7X/S5-6
  9 FA PAX 971-2860551320/ET7X/EUR985.97/21OCT11/KOKT32101/19209
       886/S5-6/P1
 10 FA PAX 971-2860551321/ET7X/EUR985.97/21OCT11/KOKT32101/19209
       886/S5-6/P2
 11 FB PAX 2100000052 TTP/ET/RT OK ETICKET ADVISE PSGR TO BRING
       FOID/PICT ID AT AP/S5-6/P1-2
 12 FM PAX *C*0.00/S5-6
 13 FP CASH
 14 FV PAX 7X/S5-6/P1-2

> TWD/TKT971-2783662239

TKT-9712783662239        RCI-                     1A  LOC-2YRQ5J
 OD-HELHEL  SI-SITI  FCMI-1   POI-KOK  DOI-07MAY11  IOI-19209886
   1.DOE/JOHN MR               ADT            ST
 1 OHEL 7X 0833 Y 21MAY 1600 OK Y             O              20K
 2 OLHR 7X 0832 Y 23MAY 1020 OK Y             A              20K
    HEL
FARE   F EUR       603.01
TOTALTAX EUR        40.18
TOTAL    EUR       643.19
/FC HEL 7X LON 7X HEL 7X NUC 000.00 END ROE1.000000
FP CASH
NON-ENDORSABLE
FOR TAX/FEE DETAILS USE TWD/TAX

> FHE PAX 971-2783662239/P1

Current display:

The FHE line is added with no additional segment-coupon information.

--- RLR ---
RP/KOKT32101/KOKT32101            AA/SU   7MAY11/1054Z   2YRQ5R
  1.DOE/JOHN MR   2.DOE/JANE MRS
  3  7X 833 Y 22MAY 7 HELLHR HK2  1520 2  1600 1710       E*
  4  7X 832 Y 24MAY 2 LHRHEL HK2  0935 3  1020 1515       E*
  5  7X 153 Y 26MAY 4 HELSVO HK2  0845 2  0925 1205       E*
  6  7X 154 Y 28MAY 6 SVOHEL HK2  1205 D  1250 1330       E*
  7 AP FGPM POWER 0147200001
  8 TK OK07MAY/KOKT32101
  9 TK PAX OK07MAY/KOKT32101//ET7X/S5-6
 10 FA PAX 971-2860551320/ET7X/EUR985.97/21OCT11/KOKT32101/19209
       886/S5-6/P1
 11 FA PAX 971-2860551320/ET7X/EUR985.97/21OCT11/KOKT32101/19209
       886/S5-6/P2
 12 FHE PAX 971-2783662239/P1
 13 FB PAX 2100000052 TTP/ET/RT OK ETICKET ADVISE PSGR TO BRING
       FOID/PICT ID AT AP/S5-6/P1-2
 14 FM PAX *C*0.00/S5-6
 15 FP CASH
 16 FV 7X
 17 FV PAX 7X/S5-6/P1-2

New display:

The system was able to find segment-coupon matches and add them to the FHE line. Note that the system was able to match segments 3-4 with coupons 1-2 even though the dates did not perfectly match, as the routing and booking class were the same, and all those segments and coupons were not already associated.

--- RLR ---
RP/KOKT32101/KOKT32101            AA/SU   7MAY11/1054Z   2YRQ5R
  1.DOE/JOHN MR   2.DOE/JANE MRS
  3  7X 833 Y 22MAY 7 HELLHR HK2  1520 2  1600 1710       E*
  4  7X 832 Y 24MAY 2 LHRHEL HK2  0935 3  1020 1515       E*
  5  7X 153 Y 26MAY 4 HELSVO HK2  0845 2  0925 1205       E*
  6  7X 154 Y 28MAY 6 SVOHEL HK2  1205 D  1250 1330       E*
  7 AP FGPM POWER 0147200001
  8 TK OK07MAY/KOKT32101
  9 TK PAX OK07MAY/KOKT32101//ET7X/S5-6
 10 FA PAX 971-2860551320/ET7X/EUR985.97/21OCT11/KOKT32101/19209
       886/S5-6/P1
 11 FA PAX 971-2860551320/ET7X/EUR985.97/21OCT11/KOKT32101/19209
       886/S5-6/P2
 12 FHE PAX 971-2783662239/C1-2/S3-4/P1
 13 FB PAX 2100000052 TTP/ET/RT OK ETICKET ADVISE PSGR TO BRING
       FOID/PICT ID AT AP/S5-6/P1-2
 14 FM PAX *C*0.00/S5-6
 15 FP CASH
 16 FV 7X
 17 FV PAX 7X/S5-6/P1-2

Detailed Description

New FHE element processing for manually entered FHE element transactions:
With the new process, if the validating airline or a participating airline are Altéa E-Ticket Synchroniser users, and have activated this feature, entering an FHE with only the ticket number (and with or without passenger), will do additional matching checks and add the segment-coupon associations to the FHE lines display. The processing will look for similar itineraries (same routing with the same city pair) amongst non-associated segments and coupons and will not consider the date or the booking class as a matching criteria.

  • If there is a match, the FHE element will be updated with the relevant segment-coupon associations.
  • If the process fails in finding matching segments-coupons, the FHE will be entered as it currently does, i.e. without segment-coupon associations.

Amadeus Ticketless Access move towards a more seamless flow!

Amadeus users booking the following Low Cost Carriers through Amadeus Ticketless Access:

  • Easyjet (U2)
  • Air Asia (D7, FD, AK, QZ, PQ)
  • Transavia (TO, HV)
  • Wind Jet (IV)
  • Air Arabia Morocco (3O)
  • BMI Baby (WW)

The TLA Sell enhancement will be deployed globally in one shot for all TLA carriers. 
Pilot phase: 19th June to 2nd July 2012
Production date for all Office IDs: 2nd July 2012

The TLA numeric posting level enhancement will be launched airline by airline.
Production dates for EasyJet, Air Asia and BMI baby: 2nd July 2012
Production dates for other TLA carriers is yet to be determined. Meanwhile, they will be displayed

with “A” posting level, as today.

Key features

  • TLA flights displayed with number of available seats per booking class in neutral availability and schedule displays as for other airlines.
  • Up-to-date information at Sell time thanks to interactive polling to get availability information directly from the airline’s IT system, avoiding booking rejection due to closed, full or cancelled flights. Note the seat is not booked in the airline inventory at this stage.
  • Sell from Neutral Availability and Long Sell allowed for TLA segments.
TLA secondary display becomes optional to provide the end-user with informative pricing

Main Benefits
Ticketless Access benefits: Amadeus Ticketless Access is a breakthrough solution for distributing the
Low Cost Carriers through a full booking process, seamlessly integrated within your existing workflow. 
BEFORE



AFTER



The Sell enhancement applies to all TLA airlines.

Short Sell for TLA flights will be possible from  Amadeus Neutral Availability:
The Amadeus end-user will be able to select a flight and a booking class, sell and create a PNR from the Amadeus neutral availability screen where TLA flight availability is shown, whether numeric posting level is provided or not.

Long Sell for TLA flights will be possible:
The Amadeus end-user will also be able to request a Long Sell targeting a Ticketless Access flight and create a PNR without going through a TLA availability entry ACW / AW. The interactive get availability message will be sent to the airline at sell time to ensure the seats requested are available and schedule information are reliable.

However no space is reserved and confirmed in the TLA carrier inventory before EOT, as per the current TLA process. (The NN status code means the segment has not been validated and paid for yet)

Numeric posting level at Neutral availability for some TLA airlines
The Amadeus end-user will get real TLA flight availability from the Neutral Availability and Schedule displays.

  • EasyJet, Air Asia and bmibaby will be displayed with numeric posting levels
  • Other TLA carriers will be deployed later and will keep “A” as a posting level indicating flight available.

New participating carriers in Amadeus Ticket changer content for markets (LX) will be launched on 16 APRIL 2012

Key features

  • TLA flights displayed with number of available seats per booking class in neutral availability and schedule displays as for other airlines.
  • Up-to-date information at Sell time thanks to interactive polling to get availability information directly from the airline’s IT system, avoiding booking rejection due to closed, full or cancelled flights. Note the seat is not booked in the airline inventory at this stage.
  • Sell from Neutral Availability and Long Sell allowed for TLA segments.
  • TLA secondary display becomes optional to provide the end-user with informative pricing.

Main Benefits
Ticketless Access benefits: Amadeus Ticketless Access is a breakthrough solution for distributing the Low Cost Carriers through a full booking process, seamlessly integrated within your existing workflow. 
BEFORE



AFTER




The Sell enhancement applies to all TLA airlines.
Short Sell for TLA flights will be possible from  Amadeus Neutral Availability:
The Amadeus end-user will be able to select a flight and a booking class, sell and create a PNR from the Amadeus neutral availability screen where TLA flight availability is shown, whether numeric posting level is provided or not.

Long Sell for TLA flights will be possible:
The Amadeus end-user will also be able to request a Long Sell targeting a Ticketless Access flight and create a PNR without going through a TLA availability entry ACW / AW. The interactive get availability message will be sent to the airline at sell time to ensure the seats requested are available and schedule information are reliable.

However no space is reserved and confirmed in the TLA carrier inventory before EOT, as per the current TLA process. (The NN status code means the segment has not been validated and paid for yet)

Numeric posting level at Neutral availability for some TLA airlines
The Amadeus end-user will get real TLA flight availability from the Neutral Availability and Schedule displays.

  • EasyJet, Air Asia and bmibaby will be displayed with numeric posting levels
  • Other TLA carriers will be deployed later and will keep “A” as a posting level indicating flight available.

New participating carriers in Amadeus Ticket changer content for markets (LX) will be
launched on 16 APRIL 2012


List of new providers/markets SWISS Airlines tickets can be automatically reissued with ATC in all markets listed in FQNATC/CXR. LX will collect penalty via DU tax code.


Total list of providers
This brings a total of 74 airlines available today to all Amadeus customers reissuing tickets.

Amadeus One-Click

Effective since May 2012
Amadeus One-Click is an online solution that allows Travel Managers to quickly locate and contact their travellers in the event of an emergency, travel disruption or for an important corporate message. For TMCs,
it allows you to empower the Travel Manager to quickly find information in times of emergency, improving the productivity of your travel consultants.

With the new enhancement of error queue management system it has become more easy to track the PNR’s which has not been transmitted to one click because of the below errors.

  • Mis-spelling corporation name in RM*BUS remark  
  • Incorrect RM*BUS remark format
  • Incorrect mobile field remark
  • Fail to import PNR (Web Services issue)

Amadeus Hotel Plus ( Multisource ): (Quick Card)

Launch by June End
Introduction
The Amadeus Hotels Plus (GDS and non-GDS), an optional module integrated into Amadeus Selling Platform. This explains how to use Amadeus Hotels Plus from an end-user point of view.
Audience
This is intended for travel agents who use Amadeus Hotels Plus.
Objectives
You will be able to:

  • Search for hotel availability at a specific location or close to a landmark
  • Choose and book hotels for your customers
  • Confirm, modify or cancel a hotel booking
  • Use company and agency travel policies and traveller preferences to book a hotel.

This edition includes the following changes:
Type of Change Area/Topic
New functionality Registration with Non-GDS Aggregators

  • Before you can access non-GDS content, you must first register with the individual aggregators.
Important Concepts to Understand
To fully benefit from Hotels Plus, you should understand some basic concepts.

GDS and Non-GDS Content
To provide additional booking options, there are two types of content available:
  • GDS hotel content that comes mainly from hotel chains
  • Non-GDS hotel content that comes from aggregators
Hotels Plus becomes Hotels Plus Multisource when the non-GDS option is activated. To access non-GDS content, you must first identify and register with each aggregator. You can enable or disable a specific aggregator at any time using the Aggregator pop-up window that is launched from the Search page.

How to Register for Non-GDS Content
In the Search page of Hotels Plus, click on the Register for Non-GDS link. An Aggregator pop-up window opens and displays the list of available aggregators. Each aggregator section contains the following information:

  • Logo
  • Aggregator name
  • Status
  • Terms and conditions
  • List of available actions (dependent on the aggregator's status)
If you have never signed up to an aggregator using Selling Platform, the only available action is 'Register Now' and the status message states 'This Aggregator is New'.

Click on the Register Now link. If you already have credentials with the aggregator, enter them in the login section and click on Submit to access the aggregator content.

If you do not have credentials with the aggregator, go to the section that reads No Account Yet? and click on the Create It! link.

Complete and submit the registration form. You will then receive login credentials from the aggregator via your email account.

Click on the Register Now link in the Aggregator pop-up window, complete the mandatory login fields and click on Submit.

If your credentials are valid, your aggregator status is enabled. If your credentials are not valid, you receive an error message prompting you to modify your entry and try again.

After you have registered for non-GDS content, you can disable an aggregator at any time or update your password (in accordance with the aggregator's website) by clicking on the appropriate link in the Aggregator pop-up window.

Amadeus Electronic Miscellaneous Document (EMD)-PDF

AMADEUS MINI RULES(PDF)
Launch Date through different channels:

  • Web Services (API coming in JUL12)
  • Amadeus e-Retail (JUL12)
  • Amadeus e-Power (end 2012)
  • Cryptic (DEC12)
Amadeus Mini Rules provides a short and clear summary of the most important fare rules for a given pricing, in structured format. It is based on the rule restrictions that are effectively processed and validated for a given pricing context. This enables Amadeus customers (internal/external) to produce an easy to read text and create necessary translations so the traveller, the final end user, can easily understand the restrictions related to the fare he is purchasing.

Customer Value: As only the most important fare restrictions are returned in Mini Rules, the traveller can quickly and easily understand the restrictions that apply to his fare. This increases customer satisfaction and agent productivity as travellers will be more independent and will request less help from agents, allowing them to spend time on more productive activities like sales.

Amadeus Mini Rules targets all travel agency segments. The product is activated individually by customers, and can be used worldwide. It will be integrated in all Front Office products as well as provided via Web Service.

Competitive Advantage

Proof Point

Easy customisation and translation

Amadeus Mini Rules data are returned in a structured message which is an unique feature, via dedicated web services.  Amadeus' structured format allows for easy translation and text formatting whereas Travelport's Mini Rules are only in English and non customizable.

Available at/after pricing time

Amadeus Mini Rules are available through WBS, Offers Notice, AeTM (and soon in SELL, AeRE, API, Cryptic and Itinerary Notice).  Travelport’s mini rules are in cryptic only. Amadeus Mini Rules data are available after itinerary pricing or repricing request (including ATC) and from TST. Travelport’s Mini Rules are at the display stage where as Amadeus Mini Rules are at/after pricing.

100% up-to-date summary of the most important conditions applicable to the ticket

Amadeus Mini Rules are dynamically processed from the exact restrictions that are applied during the pricing. This assures 100% up-to-date information, whereas Travelport's Mini Rules suffer from the same limitation as the standard FQN: FQN text is sent separately from the airlines filing to the GDSs by ATPCO.

  •