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Void Exchange / Cancel Refund supported by ETS

Matrix International SIM Cards on Bird Res                                                                             

Easy jet (U2) on Amadeus Ticketless Access                    

New Airlines on Amadeus Altea
New Courses on AeLW
Pre-Stored Entries in Customer Profiles
USDOT-disclosure of baggage allowance and fees - itr & endorsement enhancements
New Partner Airlines on Hahn Air (HR)
Closure of Air India Flight Issuance on Hahn Air (HR)
Credit Card Concealment through Customer Profiles



















Void Exchange / Cancel Refund supported by ETS

Overview:   
IATA's Passenger Services Conference Resolutions Manual, 22nd Edition, on its resolution 722g (etkt distributions through travel agents),describes new messages: CANCEL REFUND / VOID EXCHANGE
Today ETS is enhanced to be able to process those new messages 775 (Cancel of Refund) and 776 (Void of Exchange) coming from 1A GDS and Other GDSs.
Customer Target
All Amadeus ETS hosted Airlines
Launch date

  • PRD: Starting from 08th Mar 2010

New change
Amadeus E-Ticket Server, ETS, will implement the Cancel of Refund 775 and Void of Exchange 776 messages coming from 1A GDS and Other GDSs. on March 08th.
This is an IATA mandate described on its resolution 722g
In addition, this change is switch driven and it will not be applied by default to all Amadeus ETS hosted Airlines.
Implementation Guidlines
 
 The guidelines below apply to both Test system (PDT/UAT) and Production (PRD): 

  • To activate the Cancel Refund in ETS
    Please open a WO to request the activation to Yes of the Cancel Refund in ETS
  • To activate the Void exchange in ETS
    Please open a WO to request the activation to Yes of the Void Exchange in ETS

The Cancel Refund and Void Exchange (775/776 Industry standard Edifact messages) are now available via a unique entry TRDC.

For CTS users, TRDC is being now the unique entry for cancellation. All TWX entries will be progressively decommissioned. Separate communications will be sent later on.

  • If you have not yet activated TRDC entry
    Please open a WO to request the activation of

All WOs need to be assigned to SMC

Cancel Refund functionality:
Pre-requisite:

  • Requestor is a VC’s ATO/CTO or a T/A
  • Request can contain several E-ticket numbers
  • Requestor had previously refunded the E-ticket(s)
  • Requested E-ticket(s) exist in VC’s DB
  • At least one coupon has status ‘R’ or at least one coupon has status ‘O’ or ‘A’ while no other one has status ‘R’ (in case of time out during Refund process a System cancel is sent; coupon status is returned from ‘R’ to ‘O’)
  • Refund is not followed by another transaction (except Revert, Reinstatement of exchange,
  • New ticket number update, Update RLOC, Update FOID, Update FQTV, System Cancel)

Processing:

  • Status of coupons is changed from ‘R’ to ‘O’
  • History is updated
  • An acknowledgment is returned

Void Exchange functionality:
Pre-requisite:

  • Requestor can be a VC’s ATO/CTO or a T/A
  • Request can contain several E-ticket numbers
  • Requestor had previously exchanged the E-ticket(s)
  • Requested E-ticket(s) must exist in VC’s DB
  • Request can contain old E-ticket number or new E-ticket number (result of exchange) or both
  • Exchange is not followed by another transaction (except Revert, Reinstatement of exchange, New ticket number update, Update RLOC, Update FOID, Update FQTV, System Cancel)

Processing:
For the new E-tickets that are found (specified and retrieved from old E-tickets):

  • Coupons status are changed from ‘O’ to ‘V’
  • A SAC is produced
  • History is updated
  • An acknowledgement is returned

For the old E-tickets that are found (specified and retrieved from new E-tickets):

  • Coupons status are changed from ‘E’ to ‘O’
  • History is updated
  • An acknowledgment is returned

Illustration

  • Void Exchange

Mr Tom bought a BA e-ticket 125-2407113107 to go from London to Paris. This E-ticket has been exchanged to E-ticket 125-2407113108 and then we canceled the exchange:

--- TST RLR ---
RP/LONBA0980/LONBA0980 AA/SU 6OCT09/1018Z 2BYOJJ
1.CANCELLATION/TOM
2 BA 304 O 23NOV 1 LHRCDG HK1 0720 0940 23NOV E BA/NOSYNC
3 AP RESTRICTED
4 TK OK06OCT/LONBA0980//ETBA
5 SK BAGA BA HK1 1/PC//
6 RX ATTEMPTED BAGA UPDATE ON 12MAY2009 1018
7 FA PAX 125-2407113108/EVBA/GBP0.00/06OCT09/LONBA0980/9149671
6/S2
8 FB PAX 0600000115 TTP/ET/RT/XH1 OK ETICKET/S2
9 FE PAX NONREF/-NCLON1/S2
10 FO 125-2407113107LON06OCT09/91496716/125-24071131070E1*V
11 FP O/M+/M
12 FV PAX BA/S2

E-Ticket display of 125-2407113107 (old E-TKT) TKT-1252407113107 RCI- 1A LOC-2BYOJJ
OD-LONPAR SI- FCMI-0 POI-LON DOI-06OCT09  IOI-91496716
1.CANCELLATION/TOM ADT S I
1 OLHR BA 304 O 23NOV 0720 OK ONCLON1 O 1PC
CDG
FARE F GBP 22.00
TOTALTAX GBP 46.70
TOTAL GBP 68.70
/FC LON BA PAR36.28NUC36.28END ROE0.606290
FE NONREF/-NCLON1
FP CASH
NON-ENDORSABLE
FOR TAX DETAILS USE TWD/TAX

E-Ticket extended history:
** 04 ** 09FEB10 1013Z : REVERT
ORG : BA AGENT LOC-LON IATA-91496716/127642 AUTH-A0001AAGS
CPN S FRM/TO FLT CL DATE TIME ST FARE BASIS S I BAG
1 O LHRCDG BA 304 O23 NOV09 0720 OK ONCLON1 O1PC

** 03 ** 09FEB10 1013Z : EXCHANGE
ORG : BA AGENT LOC-LON IATA-91496716/127642 AUTH-A0001AAGS
EXCHANGED TO : E-TKT 1252407113108
SAC : 125409QBOPCWJ
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 E 1PC

** 02 ** 09FEB10 1013Z : CHANGE CPN STATUS
ORG : BA AUTH-ETS
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 O 1PC

** 01 ** 09FEB10 1013Z : UNSOLICITED AIRPORT CTRL
ORG : BA AUTH-ETS
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 A 1PC

** 00 ** 09FEB10 1013Z : ISSUE
ORG : BA AGENT LOC-LON IATA-91496716/127642 AUTH-A0001AAGS
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 O 1PC

E-Ticket display of 125-2407113108 (New/Exchanged ETKT) after the void exchange
TKT-1252407113108 RCI- 1A LOC-2BYOJJ
OD-LONPAR SI- FCMI-1 POI-LON DOI-06OCT09 IOI-91496716
1.CANCELLATION/TOM ADT S I
1 OLHR BA 304 O 23NOV 0720 OK ONCLON1 V23NOV 1PC
CDG
FARE R GBP 22.00
TOTALTAX 0.00
TAXES PD
TOTAL NO ADC
/FC LON BA PAR36.28NUC36.28END ROE0.606290
FE NONREF/-NCLON1
FO 125-2407113107LON06OCT09/91496716/1252407113107
FP O/M+/CASH
NON-ENDORSABLE
FOR TAX DETAILS USE TWD/TAX
SAC- 125409QBOPCWK

E-Ticket extended history of ETKT 125-2407113108 (New/Exchanged ETKT)
EXTENDED E-TICKET HISTORY FOR TKT : 1252407113108

** 03 ** 09FEB10 1013Z : REVERT
ORG : BA AGENT LOC-LON IATA-91496716/127642 AUTH-A0001AAGS
SAC : 125409QBOPCWK
CPN S FRM/TO FLT CL DATE TIME ST FARE BASIS S I BAG
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 V 1PC

** 02 ** 09FEB10 1013Z : CHANGE CPN STATUS
ORG : BA AUTH-ETS
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 O 1PC

** 01 ** 09FEB10 1013Z : UNSOLICITED AIRPORT CTRL
ORG : BA AUTH-ETS
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 A 1PC

** 00 ** 09FEB10 1013Z : ISSUE
ORG : BA AGENT LOC-LON IATA-91496716/127642 AUTH-A0001AAGS
1 O LHRCDG BA 304 O 23NOV09 0720 OK ONCLON1 O 1PC

  • Cancel Refund

Mr Max bought a BA e-ticket 125-2431220035 to go from London to Paris. This E-ticket has been refunded and then we canceled the Refund:
--- TST RLR ---
RP/LONBA0ATC/LONBA0ATC AA/SU12OCT09/0943Z 2CC3VF
  1.CANCELLATION/MAX
  2 BA 304 Q 14NOV 6 LHRCDG HK1 0720 0940 14NOV E BA/NOSYNC
  3 AP RESTRICTED
  4 TK OK12OCT/LONBA0ATC//ETBA
  5 SK RESTRICTED
  6 RX ATTEMPTED BAGA UPDATE ON 11MAY2009 0939
  7 FA PAX 125-2431220035/ETBA/GBP80.70/12OCT09/LONBA0ATC/914967
  16/S2
  8 FB PAX 1200000063 TTP/ET/RT OK ETICKET/S2
  9 FE PAX NONREF/-NCLON1/S2
 10 FP M
 11 FV PAX BA/S2

E-Ticket display of 125-2431220035
TKT-1252431220035        RCI-                     1A  LOC-2CC3VF               
 OD-LONPAR  SI-      FCMI-0   POI-LON  DOI-12OCT09  IOI-91496716               
   1.CANCELLATION/MAX          ADT            S I                              
 1 OLHR BA 304  Q 14NOV 0720 OK QNCLON1       O     1PC               
    CDG                                                                        
FARE   F GBP        34.00                                                      
TOTALTAX GBP        46.70                                                      
TOTAL    GBP        80.70                                                      
/FC LON BA PAR54.94NUC54.94END ROE0.618831                                     
FE NONREF/-NCLON1                                                              
FP CASH                                                                        
NON-ENDORSABLE                                                                 
FOR TAX DETAILS USE TWD/TAX       
     
                                                                             
E-Ticket extended history:
** 04 ** 15FEB10 0942Z : REVERT                                        
ORG : BA AGENT      LOC-LON IATA-91496716/036865 AUTH-A0001AASU        
CPN S FRM/TO FLT      CL DATE    TIME ST FARE BASIS      S I BAG       
1  O LHRCDG BA 304   Q  14NOV09 0720 OK QNCLON1  O   1PC    


Matrix International SIM Cards on BirdRes

BirdRes Subscribers will now have the facility to also make bookings and generate vouchers for Matrix International SIM Cards.

The Birdres Subscribers can simply logon and fill the request form to generate a Voucher with pax information.

The passenger will take this Voucher and at the delivery point ( at the International Airports --DEL, BOM,BLR,MAA,CCU ) at the Matrix COunter --SIM will be provided .

  • Form of Payment on Birdres- credit limit/credit card

  • Travel Agent makes commission around  INR  400-500 on  block1/2 countries ===>>this does vary seasonally as they have promos/incentives etc

    Block 1: china ,dxb,hkg,my,mauritius,new Zealand, sin   , lk, th, taiwan, & for global card ......
    Block 2:  Rest of the world ( countries not belonging to block 1 -like us , uk ,australia etc not in block 1 )**exceptions apply on student & data cards

  • Easy to use --no hassle of delivery , no need to call & contact Matrix representatives to your office --
  • Travel Agents do not need to get into direct relationship with Matrix ( no paper work /no deposit with matrix)

  • TAs don't need to get a CAF (customer agreement form ) signed from pax---this will be done at the airport by Matrix staff

  • No need for TA to take credit card photocopy / passport copy =>>as all these details will automatically and electronically flow from Birdres to Matrix system once the booking on Birdres is generated . Matrix does the pre-auth check on the credit card

  • When pax reaches the Matrix counter at the airport --he needs to show the BirdRes Voucher and his /her passport .

  • Matrix will handover the SIM card or handset if applicable (pls note handset is not given in all the cases -only 4 countries US JAPAN KOREA NEW ZEALAND)

  • at the time of the booking --a security deposit ( INR 2500- inr 6000 ) depending on the country of travel gets deducted from birdres credit limit--if the FOP is cash .

  • when the booking is made on Birdres, Auto Email is generated to the customers

We will be putting the product on live in phases starting first with Mumbai ( as per the provider's wishlist) followed by Del & other cities .

For any questions/ clarifications please contact Chandan Jha ( cj@bird.in )

 

BirdRes& matrix-pdf

FAQ  

Easyjet (U2) on Amadeus Ticketless Access

Travel agents can now book Easy Jet connect via Ticketless Access.
Fly with Europe’s leading low fares airlines to over 100 destinations. They cover the major European sectors. Easy steps to book Easy jet flight on Amadeus F
or more information refer GGPCAU2/ GGAIRU2

New Airlines on Amadeus Altea

Travel agents can now book Easy Jet connect via Ticketless Access.
Fly with Europe’s leading low fares airlines to over 100 destinations. They cover the major European sectors. Easy steps to book Easy jet flight on Amadeus F
or more information refer GGPCAU2/ GGAIRU2

 

Flash attached with Benefits of Altea Airlines

 

New Courses on AeLW

The website http://www.alc.amadeus.com/ilearn/en/learner/jsp/login.jsp?site=ALW
Now comes with a variety of more new courses. Logon with the user name / password

 

 
 
 
 

Pre-Stored Entries in Customer Profiles

You can store frequently used or difficult-to-remember entries in the pre-stored entries section of a traveler, company, or agency profile. To transfer a pre-stored entry to the system, select it from  the profile by line number, make any necessary changes, and press enter to process the transaction. 
You can add any system entry to the pre-stored entries section of the customer profile. Each line that you add can contain one or more entries. You can add up to 15 lines and each line can contain a maximum of 90 characters.

PPS/FPCCVI4444333322221111/0515/INR0 -To store FPCC details in Profile

PPS/AN10MAYBOMLON/ABA*TA-C  -To assign a corporate activity type indicator to pre-stored entry in a traveler profile associated to a company

PO6  -To transfer Pre-stored entry on line no. 6 to PNR

The entry can be changed, if necessary, by overtyping. Press enter to process the transaction. 

One can also transfer multiple pre-stored entries by separating the line numbers with commas (,). The entries are displayed as combined entries to then be modified and processed.



USDOT-disclosure of baggage allowance and fees - itr & endorsement enhancements

In compliance with the mandate enforced by the U.S Department of Transportation (DOT) for baggage, Amadeus announces update in the ITR display and Pricing Endorsement message (FE) on the face of the PNR. With this change, Amadeus will display the carrier code whose baggage rules apply for interline itineraries, from/to or furthest checked point in the US.

Key Enhancements

To comply with USDOT mandate, new text message is added in the ITR display -
Baggage policy for travel to/from, within the US, please refer to the websites of the airlines in your electronic ticket passenger itinerary receipt.
For more information visit:

HTTPS://BAGS.AMADEUS.COM?R=2YZNOV&N=BHARTI

  • This website gathers the baggage policy of all airlines that are selling tickets for the US market.
  • Based on baggage policy information published by airlines on their own website, website content will be regularly updated.
  • At the end of current endorsement message (FE) a new value "BG: XX" will be updated, where "XX" is the carrier code whose baggage rules apply for the ticket itinerary.

Note: The endorsement (FE element) has a limited number of characters. In case the limitation is reached, the information of carrier whose rules apply may not be displayed on the endorsement.
Below illustrations highlight the new amendments Pricing Display:

New Partner Airlines on Hahn Air (HR)

The flights of these new partner airlines can be issued on Hahn Air e-documents (HR-169):

Jetairfly.com (TB) operates scheduled passenger flights from its hub in Brussels, Belgium to various destinations in Africa, Europe, Americas and Asia. Jetairfly is part of TUI Travel PLC, the largest tourism group in the world.

Blue Panorama Airlines (BV) is an Italian airline based in Fiumicino. Its scheduled and charter flights connect the main Italian airports with destinations in Europe, Kenya, Egypt, Zanzibar, Jamaica, Mexico, Cuba, Dominican Republic, Brazil, Colombia, Myanmar and Thailand.

BVI Airways (XV) is an airline of the British Virgin Islands operating flights in the Caribbean. Among their destinations are Antigua, Tortola, Dominica, Nevis and Sint Maarten.

Closure of Air India Flight Issuance on Hahn Air (HR)

Due to commercial reasons the issuance of AIR INDIA Flights on Hahn Air document ( HR-169) in India is no longer allowed. On the system side the sale of Air India in India has been already closed for the time being.

Credit Card Concealment through Customer Profiles

  • Create Company Profile
  • PM
  • PCN/Visa Card
  • FPCCVI4444333322221111/0515/INR0
  • PER
  • Transfer all elements from company profile
  • PMP
  • RT/SHARMA
  • PBN/Visa Card
  • Add other PNR elements and Save PNR
  • Associate Flight segments with FPCC line no. in the PNR
  • 8/S2,3
  • Save PNR
  • FOP is not display in the History and also concealed in TWD & ITR